IT Service and Architecture involves the management and control of information technology systems. IT Service frameworks like ITIL help organizations better align IT infrastructure with their business objectives. ITIL and TOGAF are the most accepted frameworks in IT Service Management and IT architecture, respectively.

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ITIL® for Beginners

ITIL® Foundation

Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

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ITIL® Foundation

Gain expertise in ITIL Foundation—the most important and entry level certification for IT professionals and employees; understand the concepts and terminologies used in ITIL service lifecycle, including the links between lifecycle stages, the processes used, and their contribution to service management practices.

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ITIL® for Beginners

Gain expertise in ITIL Beginners—the most important and entry level certification for IT professionals and employees; understand the concepts and terminologies used in ITIL service lifecycle, including the links between lifecycle stages, the processes used, and their contribution to service management practices.

Know More